Integrated Process Management Tools (OmniTracker)

Automate the IT processes and save

Gestion D’Amboise is THE sole OmniTracker specialist for IT assistance services.

OmniTracker is a perfectly integrated help desk computer services software that helps reduce the time it takes to resolve issues. Thanks to ITIL-based best practices and an extremely modular, service-oriented architecture, we empower you to implement coherent integrated processes within your entire computing system.

With their extensive experience in OmniTracker project management, our experts ensure fast and efficient optimization of your processes.

OmniTracker: Modular and scalable software

The OmniTracker base software package already offers an entirely integrated and centralized environment; different modules may be added and automatically integrated. The software package also allows the user to link existing software tools.

OmniTracker is built on a database (CMDB) made up of different elements, and contains a workflow management engine allowing to organize the work process through collaborative and cross-sectional methods based on task optimization, whether they be sequential, parallel, recurring or hybrid. The software is capable of automating any type of business process to support all activity: IT service management (ITSM – ITIL v3) for both hardware and software, including alerts, inventory, maintenance and prevention, facilities, projects, and more.

Complementary OmniTracker modules fully adapt to the needs of the organization:

• Project Management (according to PMI standards — Project Management Institute and PRINCE2, including parts of the Macroscope Green Guide)
• Contract Management
• Document Management
• Schedule Management
• Task and Activity Management
• Maintenance Management with Geolocation
• Reservation Management
• Building Management
• Computer-assisted Maintenance Management
• Software Development Life Cycle Management (software engineering)
• Etc.

These modules may be added to the base platform and are linked. The entire system is scalable, and it may be rearranged according to the scale and needs of the establishment.

From a unique interface, the user has access to all processes and all information on a subject, activity or process. All users may add notes to files and refer to the activity history, which enhances transparency and traceability. The administrator may set different levels of access to secure information.

Certifications

OmniTracker holds the following certifications:

• Microsoft Gold Certified Partner
• PinkVerify (ITIL v3 2011)
• Serview Certified Tool
• ITIL Process Compilant Gold, Silver and Bronze Level
• Level Certifications Office of Government Commerce (OGC)
• Level Certifications from APM Group
• Approved IT Expert
• Hood Inside
• ITSM Champion and Best Overall Value from Info-Tech Research Group

For more information on OmniTracker integrated process management tools, please contact us.