Benchmarking

Compare the performance of IT services and move forward

Benchmarking consists of comparing the performance of an organization’s IT services with those of other ministries or businesses. The performance criteria include financial and organizational efficiency assessment of IT services. The comparisons may be done not only within a group of references or a specific sector of the industry, but also across multiple areas.

The goal of IT benchmarking is to identify the potential for optimization and to generate recommendations for the improvement of technological performance. For us at Gestion d’Amboise, this step is of vital importance.

We base our evaluation on the comparison of your IT services with those of similar organizations, in order to maximize results, understand discrepancies and create quick gains.

Gestion D’Amboise remains the only business to specifically measure and compare more than 3,500 metrics within IT environments in order to maximize results.

Examples of measures:

• Analysis of micro-computing (LAN), mid-range servers (intermediate platforms) and central computing (mainframe) platforms
• Analysis of user help services (Help Desk)
• Analysis of the WAN network and telephony environments (wired services, wireless, PBX)
• Analysis of application development and/or maintenance
• Analysis of level of user satisfaction towards the IT Department
• Audit and compliance analysis of software licenses
• Survey on the entire organization
• Etc.

For more information on our expertise and services for information technology (IT), please contact us.